FREQUENTLY ASKED QUESTIONS

How does BDE work?

I have forgotten my login and password for my online account who do I call.

 Please call the number on the digital portal or press reset my password.

How long do I have to complete the in car lessons?

You have 90-120 days from the date of first in Classroom “time stamped” to complete the in car sessions. This is a School Policy to ensure all clients complete the course within ample time and must be completed within 1 year from the start of E-Learning or In Classroom. As per the BDE Guidelines.

I have completed my On-line course when do I start my In Car lessons ?

Our office admin will contact you to book you 10 hours of private in car lessons.

What If I miss a class or session?

Your file will be transferred to our Online E-Learning system,

 

How many students are in each class session?

The BDE Office * Guidelines state the rules for in class 1:40 at MAX  our school limits the class size 1:20 Meaning 1 Teacher Max 20 Students

During covid19 we will limit the number of seats per classroom to ensure a safe distance between students.

Can I start Day 3,4 and then come back for day 1,2?

NO The Ministry has changed the rules.

Should you miss day 2 due to covid19 or being sick we will simply transfer your file to our E-Learning system. A client can only opt in for Online Learning or In Person Learning NOT BOTH. 

I have completed the In Classroom and have not completed the 10 hours of In Car lessons, I'm now over the 1 Year timeline as set by The BDE Guidelines. Do I get a refund or can I continue the course?

Should you NOT have completed the BDE Course with ample time, 1 Year from the Start of The Course the files do expire and are not extended.  Any covid 19 shutdowns have NOT has any impacts with clients completing the course.  Special accommodations have been in place to assist in completion of the course within the set timelines.  The onus is on the client to ensure the completion the courses as per The Terms and Conditions signed off on Day 1 of In Classroom or by way of our Online E-Learning Platforms.

 

 

I have a registered paid and started a BDE Course either in person or online and need to move away I have not completed the course do I get a refund?

Should you not complete the course within ample time and or have to move The school will not issue any refunds. The client must ensure they complete the course within the 1 year timeline.  The onus is on the client to complete the course without any delays.

 

 

I’m 15 turning 16 and don’t have a G1 can I still take the course? As of June 1 2022 You MUST have a G1 before the start of any in classroom course or online e-learning.
Where do I located the Working Agreement Term and Conditions?

Before the Start of any course either in person or online Each client will be provide a copy of the Terms and Conditions and will have ample time to review and sign before the start of any course.  * Course Completion Time Limit = The Ministry of Transportation requires all students to complete their Beginner Driver Education (BDE) Course within 1 Year from The Starting Date of the Course either in person or Online E-Learning NO Exceptions are granted * World Class Driving School has a Set Policy of 90-120 Days* Our Policy is in place to avoid any conflicts and or expired files.  Covid19 HAS NOT had any impacts with completion of Online or In person learning.   *Certification Requirements*. All Students must complete at leasts 20 Hours of classroom, 10 Hours of Homelinks ( homework) and 10 Hours of in-car Training with a PASS MARK of 70% in order to qualify for BDE Certification with The Ministry of Transportation.  * Road Testing Waiting Period Reduction). Once Our Driving School Certifies a students file via RUS BDE System The Beginner Driver Education Course. The Student will qualify to complete a G2 Exit Road Test as early as 8 months *** Pending Drive Test (SERCO). Covid 19 could pose delays beyond our Schools Control*. * In Car bookings*. Should a client book and confirm a in car lesson and fail to attend or fail to provide 5 Days notice the School will charge the following fees 1 Hour Lesson $80.00+ HST. 2 Hour Lesson $160.00 + HST.   Should a Client attend for a In Car lesson and Fail to display a hardcopy of an Ontario Drivers Licence in the Drivers name The lesson will be terminated and the above fee would apply.* Full Copy of our Terms and Conditions are provided to each client upon the Start of Each Course. Notwithstanding “The School has the Right to Change any of The Terms and Conditions without Notice” * Payments for Credit Cards. VISA, MasterCard, Amex ” The Client”. “Agrees to pay World Class Driving School the full amount of the invoice dollar amount,  By way of the Selection of Package The full price will be posted on our website + Any HST,  Our Office will send a detailed invoice with full payment amounts,  The Card Holder ” I Agree to pay any invoice as per my selection the total amount in accordance with card issuer’s agreement.  * Merchant agreement if credit voucher client will retain a copy of the paid invoice *.  *Fees. Administration fee ($250.00 + HST) will apply if The Student does not want to connote the course after the Start of the course or name have been sent to the MTO BDE RUS System. The client agrees The Driving School has authority to release all Clients Information  ( Records to BDE Office, Insurance Bureau of Canada and any  BDE MTO auditor appointed by The Ministry of Transportation. Clients will be provided a Working Copy upon request and will certify that all statements on the documents are accurate and consent to release of any information  contained herein to The Ministry of Transportation, Insurance Bureau of Canada and BDE Course Inspector.  The School WILL NOT release any information regarding the course outcome without written permission in keeping with (FIPPA) Freedom of Information and Protection of Privacy Act.

I have a Service Dog and require special accommodation will the school assist me?

YES our School will accommodate your requirements.

What is the process for booking my lessons?

Where do I go for my in car lessons ?

IF your a local High School Student you would be picked up at the following locations:

 

CCI Candy Factory

Collingwood Catholic High School Rear Parking Lot

 

For NON- Secondary School Students we pick up and drop   off at our

Driving School Location  391 First Street Rear Parking Lot

 

Yellow Car

Red Car

Blue Car

I have completed my On-line course when do I start my In Car lessons ?

Our office admin will contact you to book you 10 hours of private in car lessons.

How do I get a Driving Instructor and my in car scheduling lessons?

On Day 3 and 4 of your In Classroom Session. You will be assigned a in car instructor as well the school will book your in car lessons via our line booking system.  For package 1 this is a non-express and lessons are 10 x 1 hour over 5 Weeks ( Subject to Change without notice during any covid 19 Phases and or Lockdowns.  Package 2 is ( Drive Test) Express and spread over 5 x 2 hour Lessons Express over 1-2 weeks or based on availability.

(covid 19 restrictions may be factors depending on Timelines and or Road Maps to re-opening.  Subject to Change without NOTICE) 

The school operates cars only on safe clear days. The cars are BDE Approved and inspected for safety.  Our Cars operate 7 days a week 9am-8pm most time of the year.  During winter season we operate during daylight hours and on clear roads for safe driving.  Our system updates daily with new dates and times.  The school has no control over bookings and on day 3 and 4 all lessons are booked by one of our staff.  Should the lessons be cancelled or changed by the client the lessons can be rebooked via our online booking site.  Found on our home page under IN CAR BOOKINGS.

The school is NOT held responsible should you not be able to book or any errors occur during online bookings. 

Each lesson is logged on our system and upon booking a email will be sent to confirm the booking.  Please read your emails carefully. 

Our self serve booking site is open 24 hours 7 days week and open to all students to book any in car lessons.  Our school will NOT bump any lessons in favour of another student. As each student is equal for the package they have signed up for.

I need to cancel my booking and its last minute do I pay a fee?

IF we have a booked and confirmed in car lessons and you fail to provide us 5 business days notice the school will charge a fee of $80.00 per hour. * Updated July 1st 2022 *

WHY? we reserve our cars only for our clients and WILL not release the car for any other client.  If you cancel the car is left without a client and is loss time for the school and teacher.  We send the client a invoice for the time loss.

Cancelations must be done via Full-slate accounts. NOT email or Voice Messages.  Clients must login a Fullslate account to make any changes. * Terms and Conditions are subject to change without notice *

 

The High School I attend has a SNOW DAY are my scheduled in car lessons cancelled?

Please refer to our HOME PAGE for any SNOW DAY Cancelations, IF your lesson is schedule and you are a no- show then FEES will apply as a NO SHOW.  IF our School is NOT operating due to snow issues we will send you a TEXT advising that your in car will be re-scheduled.

I have a in car lesson booked and confirmed I need to cancel due to being exposed or in close contact with someone who has covid. Can I cancel my lesson without a fee?

Should you need to cancel a booked and confirmed lesson and have been exposed to covid19 please send our office a email at wcdcto@gmail.com as soon as possible advising that you have been exposed and or have covid19, Our office admin will cancel the lesson for you at no charge. Any booking(S) that are on the system will be removed from the system until the client is clear from any covid19 symptoms or results.  Our school reserves the right to cancel, change or modify any clients lessons to keep our staff, team members and other clients safe from the potential exposure of covid19,  Any client who cancels due to covid19 and or other sickness our system will cancel lessons for 14 days. Once a client is clear for driving the client can rebook the remaining lessons. Via the in car booking system *Full-slate* However our in car bookings are currently booking 4-6 weeks in advance, Subject to change without notice.  * Summer 2022 * Updated * Subject to change without notice * 

 

 

I'm a busy person and require my lessons before any other student will you bump the line for my needs?

NO. All clients are booked in advance each client must book a lesson via full slate as is the booking policy.   

What are cost factors?

How else can I pay?

We accept Interac E-TRANSFERS,Cash or Visa/ Master Card as methods of payment.

I have a Sports team and want a group rate how do we get a discount?

Call our School Admin at 705-445-6788

Can I make a payment plan for the online course?

At this time we DO not offer any payment plans. You can pay by cash, chq, Money Order or E-Transfer.

I am on Ontario Works or ODSP do you accept clients on assistance?

All clients are welcome to our school regardless of income, race, background or sexual orientation.

What are the cancellation procedures?

I have booked and confirmed a seat for the in classroom I can not attend the classroom due to other commitments do I get a refund?

Should a seat be booked and confirmed we are NOT able to provide a full refund.  Why?  We have reserved this seat for you.

We will offer to Transfer to E-Learning without delays.  Should you wish NOT to continue an admin fee of $250.00  + HST will be charged to your account as seating is limited.

Notwithstanding “The School has the Right to Change any of The Terms and Conditions without Notice” * Payments for Credit Cards. VISA, MasterCard, Amex ” The Client”. “Agrees to pay World Class Driving School the full amount of the invoice dollar amount,  By way of the Selection of Package The full price will be posted on our website + Any HST,  Our Office will send a detailed invoice with full payment amounts,  The Card Holder ” I Agree to pay any invoice as per my selection the total amount in accordance with card issuer’s agreement.  * Merchant agreement if credit voucher client will retain a copy of the paid invoice *.  *Fees. Administration fee ($250.00 + HST) will apply if The Student does not want to continue before the start of any course.

I have started the E-learning Course and have decided not to continue the course? Can I have a refund ?

Should you wish to withdraw from the Online E-Learning Course. All courses are NOT transferable or exchangeable. Full Terms and Conditions are within the Online Learning Portal at before the Start of any E-Learning Course.  The Terms and Conditions are agreed upon before any course can be started.

 

 

I have signed up for your Digital Classroom and have started the course and no longer wish to continue do I get a refund?

NO once you start your Digital Course you can NOT change or request a refund or transfer to another course. Terms are outlined on the E-Learning Portal. 

I have a Drive Test booking for Collingwood and my bookings are cancelled do I receive a refund?

Unfortunately under the current circumstances any confirmed lessons or Drive Test bookings will be postponed and rescheduled as they become available.

I transferred from another Ministry Approved BDE Course provider and paid for my lessons. I have changed my mind and wish to no longer have the lessons do I get a refund ?

NO all sales are final.  As per our working agreements.  Our staff work on admin paper work and a lot of time is taken for transferring of files.

We signed up for lessons and Drive Test Package and half way through the package change our mind and use our own car do we get a refund?

NO all packages are final sale and are Non-Refundable or Transferable.

I have signed up for your course and completed the in classroom sessions. Due to the current COVID-19 Virus do I get a refund on any products or services including Drive Test Bookings?

Unfortunately once you start the course and pay for a Service that has been started or rendered we do not offer refunds. However we will transfer your lessons to the new scheduling once The Ontario Government allows Driving Schools to re-open Operations under Stage #2 and Stage #3.  Our School is OPEN for Stage ONE However only for Admin and Drive Test Support. As of June 14 2021 Drive Testing Services are only being offered. As NO Teaching is approved under Stage #1 

I booked the Driving Schools Car for my Road Test and paid a fee and decide to use another persons car do I get my fees back?

NO refunds are issued for Drive Test Bookings for ROAD TEST.  We have a limited number of cars that are in demand for Road Test and our BDE Students. Once you book with our school and confirm a date then all bookings are FINAL. 

I have started the E-learning Course and now have medical Issues? Can I have a refund ?

Should you have any medical issues that will affect your driving abilities to Drive Safely on Ontario Roads you need to notify your Family Doctor and The MTO Medical Review office.

Should you have started the online course and have completed at least 5 Hours.  NO Refund will be issued.

 

 

I signed up and confirmed my in class registration and sent my E-Transfer deposit, I missed day 1 of in class and didn't come for day 2 and decided to withdraw from the course. Do I get my deposit back?

NO REFUNDS are issued however the school can accommodate you be transferred your file to our virtual online e learning system.

I have signed up and paid for in-car NON BDE Refresher Lessons I can't come to the booked and confirmed lessons and want a refund.

No refunds are issued and for any no shows, cancels or changes to in car bookings the school requires 5 Banking days notices.  Once you enter into a contract by paying the invoice we are into a contract position “Verbal and in writing” Terms and Conditions are subject to change without notice, *

I signed up for Package 1 Non-Express and then upgraded to Drive Test use of Car and pre Warm up. I decided that I NO longer require your Services DO I get a refund?

NO once you have started any lessons or part of a service on your invoice or sessions provided WE do NOT refund any fees. Why?  When you signed up for your package we discounted the fee as well have completed admin work on our end to secure the bookings.  We will transfer the booking to another date or another lesson plan. Admin fees/ Emails/ Phone Calls and another fees would apply to any accounts. * Terms and Conditions are subject to change without notice*

I signed up and paid for my 4 Day In Class Express, I came to day 1 and 2 and missed day 3 and 4 and have decided to withdraw from the course, do I get a pro rated refund?

NO once your start the BDE in class and attend Day 1.  NO refunds or transfers are issued.

I have signed up for The Drive Test Package #2 and completed the BDE Course. The Driving School has booked me a road test however I can't wait for my test to be rendered, I have changed the testing for a new date and time do I get a refund?

Should a client complete the full course either package #1 or #2 and our school books and confirms a Road Test our services have been rendered.  NO Refunds, exchanges or transfers will be granted.  Why?  Our office admins spend endless hours sorting Drive Test bookings, Once a client cancels a booking via SERCO our School will NO longer handle the account. * Terms are subject to Change without notice*

I have signed up for the 30 Hours of ONLINE E-Learning and Have NOT completed the course within 1 Year from the Start Date, Can I continue or get a refund?

The Course MUST be completed within 1 Year from the Date Time Stamped i.e.: June 1 2020  Course MUST be fully completed 30 hour + In Car lessons by June 1 2021.  Our School Policy is to have clients complete the online within 90 days and start in car promptly.  This policy is in place to avoid any delays and or expiration of files.  Please refer to the online Terms and Conditions on the sign up page. * Terms and Conditions are subject to change without notice *

I have chosen not be vaccinated for covid19 and wish not to continue the course, Do I get a refund? *** Updated March 2022 Mandates are now lifted and VAAX passports are not required. ***

Where is my driver’s ed certificate?

Where is my Driver Training Certificate?

14 Business days after your FINAL in car lesson our office manager will send your file to Ministry for approval. Once processed we will add your DTC Certificate on your drivers history record.  You can go to SERVICE ONTARIO and Request your “DRIVERS LICENSE HISTORY REPORT”; this is also added and verified by your Insurance Company.

I’m at Drive TEST and the agent tells me that my DTC Certificate isn’t added to my driver’s history what do I do?

We at World Class Driving School will do our best to make sure this doesn’t happen.  Sometimes there can be an oversight with the digital records.  Should this happen CALL our office admin right away and we will correct the problem for you.